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How we protect your account and payment information

When you open an account with hau788, your personal data and transaction history stay encrypted end-to-end.

Encrypted account dataLocal payment securityYour access rights
hau788 How we protect your account and payment information
REACH US DIRECTLY

Contact us about your privacy

We've set up three ways for you to ask questions about your data, request account information exports, or file a complaint. Our privacy team responds within 24 hours on weekdays through the channels below. If you're in Medan, Semarang or anywhere in Indonesia, the same support paths work—email reaches us fastest for data requests.

Team online

Live chat

Open the chat bubble in your account dashboard. Available 09:00–22:00 WIB on weekdays. Ask about data export, account deletion, or cookie preferences.

Email

Send data requests to [email protected]. Include your account username and phone number. We send your data export within 5 business days.

Account settings

Go to Settings → Privacy & Data. View your stored information, download your transaction history, and manage cookie consent without contacting support.

HOW WE KEEP IT SAFE

Data security and your account control

Your account is protected by AES-256 encryption for all stored data, and TLS 1.3 for transfers between your device and our servers. Passwords are hashed, never logged.

End-to-end encryption

All account data and transaction records are encrypted at rest and in transit. Even our team cannot read your stored password or payment details.

Cookie control

We use session cookies to keep you logged in, and analytics cookies to count page visits. No tracking cookies follow you off-site. Manage them in your account settings anytime.

Payment processor isolation

DANA, OVO, GoPay and QRIS tokens are processed by certified payment providers, not stored by hau788. Your account sees only the transaction confirmation.

Withdrawal verification

Every payout requires identity re-verification and a one-time password sent to your registered phone. We log the approval timestamp and receiving account for your audit trail.

Data retention limits

After your account closes, we delete optional data within 30 days. Legal hold records stay seven years where local law permits, then are permanently destroyed.

Access and portability

Request your complete data export at any time. We deliver it as a downloadable file with all account activity, transactions, and verification records in CSV format.

Privacy and data rights explained

Here are the answers to what players ask us most about how we handle your information, your rights to access it, and what happens if you decide to close your account. Each answer is specific to hau788 and applies whether you're depositing through DANA, OVO, GoPay, QRIS or any other supported method.

Yes. Go to Settings → Privacy & Data → Export Account, or email [email protected] with your username. We send your complete data—registration, transactions, login history, and verification documents—as a downloadable CSV file within five business days, at no cost.

Non-essential data like your profile picture and preferred game list are deleted within 30 days of closure. Account history, transaction records, and identity verification documents are retained for seven years where local law permits, then permanently destroyed. This protects both you and us from disputes.

We don't store your payment token after a successful withdrawal. Your bank account number is confirmed once during registration, then encrypted separately and accessed only during payout processing. The transaction confirmation and receipt are logged in your account for your records.

Only you and our support team (when you contact us) can access your account data. Payment processors and identity-verification partners see only what's necessary for their transaction. We never sell your information to advertisers, and we don't share your email or phone number with third parties.

Yes. Request permanent deletion through Settings → Account → Delete Account, or email support. Your login credentials and optional profile data are removed immediately. Legal records (transactions, identity verification) stay for seven years where local law permits to comply with anti-fraud rules.

We use session cookies to keep you logged in during play, and analytics cookies to count page visits and spot errors. We do not use tracking cookies that follow you to other websites. You can turn off analytics cookies in your account settings without losing access to the lobby.

Contact our support team through live chat or [email protected] with the details you want to update. If it's your registered name or phone, we'll ask for proof before changing it. Updates usually happen within 24 hours. Your transaction history cannot be edited, but we'll document corrections in our logs for your protection.